Disconnect Policy For Non Payment

Bills are mailed monthly.  Should you receive a monthly bill reflecting a previous/past due balance your account will be subject for disconnection after the due date.

After the due date you will receive an automated call referencing the date service will be disconnected.

If you are unable to pay your bill by the disconnect date, please call our office (205-620-6420) to make payment arrangements to bring your account to a current status.

If your service has been disconnected for non-payment a disconnect fee of $50.00 will be added to your account.  All charges on your account must be paid in full for service to be restored.  Once service has been disconnected we cannot accept a check.  Payment will need to be made with cash, cashier’s check, money order, Mastercard, Visa or Discover.  If payment is received in our office before 3:00 p.m. service will be restored the same day.  Payments made after 3:00 p.m. and before close of business at 4:00 p.m. service will be restored the next business day, unless you wish to pay an additional $37.50 After Hours Fee to have the service restored same day.  If you wish to make an online payment to restore service, please contact our office after submitting payment for service restoration.

Please remember to keep your phone numbers and email addresses current in order to be notified of water disconnections.  You may up-date your account online through “View, Manage, Pay” or by emailing to pww@pelhamonline.com. This email is checked during regular business hours, Monday thru Friday.