The City of Pelham is supported by numerous departments. Each department is unique and important in its role to support the community. Departments include the following: Administration (clerical support, accounting/financial support), Court, Engineering (City Engineer), Building Inspections & GIS, Revenue, Human Resources, Facilities Maintenance & Landscape, Library, Parks & Recreation, Public Works (laborers for maintenance and repair of streets and other community areas), and Garage (mechanics to support operation and maintenance of all city vehicles), Police, and Fire. Also included is the Pelham Water/Sewer organization, Pelham Racquet Club, Ballantrae Golf Club and Pelham Civic Complex & Ice Arena. These departments will inform Human Resources when employment opportunities are available. We encourage you to complete an on-line application and e-mail to: firstname.lastname@example.org. We will retain your application on file for sixty days. (You may also forward a copy of your resume.) The City of Pelham ensures that all individuals have an equal opportunity for employment, regardless of race, color, religion, sex, disability, or national origin. The City of Pelham is an Equal Opportunity Employer and is E-Verify compliant.
CUSTOMER SERVICE REP ~ The City of Pelham is currently accepting applications for the full time position Customer Service Representative in the Water department. The Customer Service Representative is responsible for interfacing with customers and assisting in receiving and processing payments and resolving any questions. Job description available upon request.
Essential Duties and Responsibilities, include, but are not limited to:
- Interfaces with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service; Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders; Solicits sale of new or additional services.
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation; assists in, or investigate conditions preventing completion of service connection orders and to obtain contract and deposit when service is being used without contract.
Minimum Qualifications: Prior experience in customer service preferred, computer proficiency, general office skills, including math skills and cash/deposits transactions.
Salary and benefits beginning at $30,700, depending on experience, education, and other training.
Applicants meeting minimum qualifications as defined are eligible for a customer service representative open position for up to six (6) months.
Applicant must satisfactorily pass a Background Investigation and pre-employment drug screen after receiving conditional offer of employment. Applications are available on this website and can be downloaded. Completed applications and resumes may be emailed to email@example.com or mailed to the City of Pelham, Human Resources, ATTN; Janis Parks at P.O. Box 1419, Pelham, AL 35124 or dropped off at Pelham City Hall. Final date to submit applications and resumes is Monday, August 29, 2016 at 5:00PM.
City of Pelham is an Equal Opportunity Employer and is E-Verify compliant.